Privacy Policy

User privacy and personal data security are top priorities at Fixa. We collect information about our customers ('Data') when they use our platform, services, and website (collectively referred to as 'Services'). This privacy policy explains how we collect, process, store, transfer, and protect your data when using Fixa Services.

If you disagree with the practices described herein, we recommend clearing your browser cookies after leaving our site and refraining from further use of our Services.

General Information

The types of data we collect depend on how you interact with our Services. We may receive data directly (e.g., via email or support forms) or automatically through technologies like cookies and web beacons. Additionally, we may obtain data from third parties: payment solution providers, identity verification services, and affiliate networks. All personal data processing complies with EU General Data Protection Regulation (GDPR) requirements and applicable laws.

Collected Data

Personal Data

This is information that identifies you as an individual. We may collect such data during identity verification, transaction processing, surveys, or support interactions. Data may also be collected from third-party sources (financial partners, KYC providers).

Examples of Personal Data:

  • Full name
  • Date of birth
  • Residential address
  • Citizenship
  • Email
  • IP address
  • Browser and device data
  • Geolocation
  • Contact information

Other Data

This is information that doesn't directly identify users. Such data is used for behavior analysis, interface customization, activity tracking, and website operation.

Examples:

  • Browser language, country, referral sources
  • Transaction information (amount, date, payment method)
  • Casino activity (bets, chats, gameplay actions)
  • Cookie data and tracking technologies

Data Usage

Personal Data

We use this data to:

  • Provide access to Services
  • Support identity verification (KYC/AML)
  • Prevent fraud
  • Provide customer support
  • Send notifications and marketing materials (with opt-out option)
  • Analyze and optimize services

Other Data

Used to ensure functionality, traffic analysis, interface personalization, and improved advertising accuracy.

Third-Party Data Sharing

Fixa shares data only with trusted partners and exclusively for legitimate purposes:

  • Identity verification providers — for verification and fraud prevention
  • Hosting providers — for secure data storage and processing
  • Communication services — for email and SMS notifications

Digital Currency Operations

When working with cryptocurrency, please note that transactions are recorded on the blockchain and are publicly available. While user identity isn't disclosed, wallet addresses and transfer amounts can be traced.

Public data includes:

  • Cryptocurrency address
  • Transaction amount and date
  • Operation ID

Advertising

We may use third-party advertising networks (e.g., Google Ads, Facebook Ads, Яндекс Директ) to display ads relevant to your interests. This uses cookies, pixels, and similar technologies, along with data about your interaction with our sites.

We may share anonymized data with these networks to evaluate campaign effectiveness and display personalized ads.

Your Rights

You can:

  • Opt out of marketing communications — via links in emails
  • Request access to or modification of data — by contacting support
  • Delete or restrict cookie usage — via browser settings

Note: We can only process requests sent from the email address associated with your account.

Data Retention

Personal data is stored for the time necessary to fulfill the purposes described in this policy or longer if required by law (e.g., for AML, KYC, settlement, and tax reporting compliance).

Policy Updates

We reserve the right to modify this Privacy Policy. Updated versions take effect upon publication on our website. The last update date will be indicated at the document's beginning.