What should I do if I made a deposit but funds weren't credited?

  1. Check the payment details for accuracy.
  2. If everything is correct, follow these steps:
    • Click "Wallet" → "History".
    • At the bottom click "Missing deposit".
    • Select from the list the deposit that wasn't credited.
    • Attach the payment receipt in PDF format.
    • Enter a comment for the request.
    • Click "Create request".
    • Wait for the verification results.